At Alaman Alraqmi for Security and Smart Systems, we believe that maintaining the efficiency and continuity of security and smart systems requires precise maintenance plans and comprehensive technical support. Based on this belief, we offer a variety of maintenance packages tailored to the needs of individuals, businesses, and organizations. These packages include system inspection and operation, software updates, and troubleshooting—either periodically or upon request.
Through our services, we strive to ensure that systems operate with high efficiency, while providing regular reports that detail the status of each system—offering our clients peace of mind and reliability in protecting their premises.
Your systems, always on. No stress, just performance!
Pick the package that fits your needs, and enjoy the peace of mind that your smart systems are running safely and smoothly.
Standard Package
You can choose one system for the package from the systems listed below.
- Surveillance Camera System
- Up to (8 cameras)
- Intercom System
- Up to (1 outdoor unit) + (1 indoor unit)
- Network System
- Small network up to (10 AP)
- Spare Parts
- 10% Discount
- Support
- Remote support during working hours (WhatsApp / Phone)
- On-site visits (2 per year / every 6 months)
Professional Package
You can choose one system for the package from the systems listed below.
- Surveillance Camera System
- Up to (16 cameras)
- Intercom System
- Up to (2 outdoor unit) + (4 indoor unit)
- Network System
- Small network up to (25 AP)
- Access Control System
- Up to (two devices)
- Spare Parts
- 10% Discount
- Support
- Remote support during working hours (WhatsApp / Phone)
- On-site visits (4 per year / every 3 months)
- Emergency visit (one free of charge)
- Priority response on demand
Platinum Package
You can choose one system for the package from the systems listed below.
- Surveillance Camera System
- Up to (64 cameras)
- Intercom System
- Up to (5 outdoor unit) + (15 indoor unit)
- Network System
- Small network up to (60 AP)
- Access Control System
- Up to (6 devices)
- Time and Attendance System
- Up to (4 devices)
- Smart Home System
- Smart Lighting \ Curtain Control \ AC Control
- Spare Parts
- 15% Discount
- Support
- Immediate Response (Same Day)
- Remote support during working hours (WhatsApp / Phone)
- Employee Training on Systems
- Field Visit (6 per year / Every two months)
- Emergency Visit (3 Free Visits)
- Monthly Operation and Maintenance Reports
Emergency Package
For customers who do not want a subscription and prefer on-demand maintenance.
- Covered Systems
- Surveillance Camera System (The Damaged)
- Intercom System (The Damaged)
- Network System (The Damaged)
- Access Control System (The Damaged)
- Time and Attendance System (The Damaged)
- Smart Home System (The Damaged)
- Support
- Support During Emergency Report
- One Visit Upon Request
- Brief Technical Report After the Visit
✽ What We Offer
Detailed System Maintenance Services
Maintenance of Surveillance Camera Systems
Includes:
- Inspecting and operating all cameras and ensuring clear image quality.
- Cleaning the lenses and adjusting the angles to achieve optimal coverage.
- Testing the recording devices (DVR/NVR) and ensuring proper storage of recordings.
- Updating software and firmware for cameras and recording devices.
- Checking hard drives (HDD) and ensuring sufficient space and speed.
- Checking connection cables and replacing damaged ones.
- Testing the remote monitoring feature (Mobile App).
- Providing periodic reports detailing the system status and observations.
Intercom System Maintenance
Includes:
- Inspecting and operating internal monitors and external panels.
- Ensuring clear audio and video quality and connection stability.
- Cleaning the cameras embedded in the external panels.
- Updating system software (if updates are available).
- Checking the call buttons and doorbell.
- Testing the door-opening feature via the intercom.
- Reviewing cable routing and connections.
- Providing a report on the system status and improvement suggestions.
Network Systems Maintenance
Includes:
- Inspecting all network points (LAN/Wi-Fi).
- Testing connection speed and ensuring internet stability.
- Maintenance of routers and switches (Routers & Switches) according to the package.
- Cleaning devices and checking ventilation and cooling.
- Updating software and firmware for devices.
- Inspecting cables and replacing damaged ones.
- Testing the security system (Firewall / Access Control).
- Providing a report on network status and performance.
Maintenance of Access Control and Biometric Systems
Includes:
- Inspecting and operating biometric devices (Fingerprint / Face / Card).
- Ensuring the responsiveness of doors and control devices.
- Testing the door open/close feature and scheduling times.
- Updating system software and managing users.
- Checking the database and reports (Logs / Attendance).
- Reviewing connections and cables.
- Cleaning fingerprint/camera sensors to ensure reading accuracy.
- Providing a report on the system status and actions taken.
Maintenance of Smart Home Systems
Includes:
- Inspecting and operating smart lighting systems and ensuring their responsiveness.
- Testing smart air conditioning systems and adjusting settings.
- Maintenance of smart curtain/door systems.
- Discussion on smart control applications and systems.
- Inspecting control panels and smart switches.
- Testing system integration with phones and applications.
- Ensuring network connection stability.
- Providing a monthly report on system status and recommendations.
Do you have any questions?
FAQ
Here are some frequently asked questions about our packages.
We offer 4 flexible main packages suitable for all categories:
- Standard Package: For individuals and small businesses.
- Professional Package: For companies, offices, and schools.
- Premium Package: For large and critical facilities.
- Emergency Package (Pay-as-you-go): For one-time or non-recurring requests.
The difference lies in the number of maintenance visits, level of technical support, emergency response, availability of detailed reports, and discounts on spare parts.
مثلاً، الباقة الشاملة تشمل زيارات شهرية، بينما الأساسية تشمل زيارتين سنويًا فقط.
No, package fees do not include spare parts, but all packages offer discounts on them depending on the package type (10% to 20%).
It means that the price varies depending on the type of system the client requests maintenance for.
For example:
Surveillance Cameras: If the client has a camera system (for example, 8 or 16 cameras), the pricing is based on the entire system as a unit.
Intercom: If the client has an intercom system (monitors + entrance panel), it is considered a separate system.
Networks: If the client has a private network (whether small or large), it is considered a separate system.
Access Control / Biometric System: Counted as a separate system.
Smart Home: Counted as a separate system.
Yes, the client can upgrade or downgrade the package at any time based on their needs, with a financial adjustment according to the remaining subscription balance.
Yes, a customized package can be designed to cover multiple locations or branches for the same client under a single contract.
Yes, the Professional and Premium packages include an accredited maintenance certificate valid for submission on the Najiz platform or official authorities.
A certificate can be issued separately for a fee for clients outside the packages.
Yes, the contract can be terminated at any time. Services already provided will be accounted for, and any remaining balance will be refunded according to the cancellation policy.
After each visit, the following is done:
- Filling out a detailed technical report.
- Client’s signature.
- Keeping a digital copy on file.
- Sending the report electronically to the client upon request.
Very easily:
- Contact us via phone, WhatsApp, or email.
- We will send you the price quote and details.
- Signing the contract electronically, on paper, or in person.
- Maintenance begins according to the agreed schedule.
Are you ready to embark on a journey towards Alaman Alraqmi?
Let's turn your vision into reality. Contact us today to put your assets on the right path towards digital excellence.